top of page

Shipping Policy

Last updated: November 15, 2025

Thank you for shopping at Ryan Gregory Official. All products are fulfilled and shipped through our production partner, Printful, and our shipping policies reflect their standards and requirements.

​

1. Production & Fulfillment Times

 

Because each item is made-to-order, processing times include production + shipping.

 

Production (Fulfillment) Time:

  • Typically 2–7 business days for apparel

  • Typically 2–5 business days for accessories and merchandise

  • Times may vary during peak seasons or holidays

 

You will receive a confirmation email when your order has been placed, and another when it has shipped.

 
2. Shipping Times

 

Shipping time begins after fulfillment is completed.

 

Estimated shipping times (Printful standard):

  • USA: 3–6 business days

  • Canada: 5–10 business days

  • Europe: 3–10 business days

  • International: 5–20+ business days (varies by region)

 

These timeframes are estimates and not guaranteed. Delays can occur due to customs, high-volume seasons, carrier issues, or global disruptions.

 
3. Shipping Costs

 

Shipping rates are automatically calculated at checkout based on:

  • Destination

  • Product type

  • Carrier rates

  • Quantity ordered

 

Printful occasionally updates shipping prices; your checkout will always reflect the most accurate rate.

 
4. Tracking Information

 

  • Most orders will receive tracking information once shipped.

  • Tracking may take 24–48 hours to update after receiving the shipping confirmation email.

  • Some international destinations may have limited tracking visibility due to local postal systems.

 
5. Multiple Shipments

 

  • Items in your order may ship separately because Printful fulfills products at different facilities depending on product type and location.

  • You will not be charged extra shipping for split shipments that result from Printful’s fulfillment process.

 
6. Wrong or Incomplete Address

 

If the address is entered incorrectly at checkout and the package is returned to the Printful facility:

  • You may choose to reship the order after paying the reshipment cost.

  • If you opt to cancel, shipping fees may not be refunded.

 

Please double-check your shipping information at checkout.

 
7. International Customs, Duties & Fees

 

  • International orders may be subject to customs fees, VAT, import taxes, or handling fees.

  • These charges are not included in your purchase and must be paid by the customer.

  • Printful and Ryan Gregory Official cannot control or predict these charges.

  • Refusal to pay customs may result in the package being returned or destroyed by the local carrier. Refunds are not issued in these situations.

 
8. Lost, Delayed, or Stolen Packages

 

If your order shows as delivered but you did not receive it:

  • Check with neighbors, household members, or building management

  • Verify the shipping address

  • Contact the carrier for more details

 

If the carrier confirms non-delivery, we will work with Printful to determine next steps.

 

Packages marked as “delivered” by the carrier are not eligible for automatic replacement or refund.

 

If a package is lost in transit, Printful typically replaces it after reviewing the claim.

 
9. Shipping Issues

 

If you experience any shipping-related issue, contact us within 30 days of the estimated delivery date at:

📧 ryangregoryofficial@gmail.com

 

Provide your:

  • Order number

  • Full name

  • Description of the issue

  • Photos (if applicable)

 

This allows us to work with Printful to resolve the issue quickly.

 
10. Holiday Shipping

 

  • During peak seasons (Black Friday, December holidays), both fulfillment and shipping may experience delays.

  • We recommend ordering early to ensure timely arrival.

 
11. Countries We Ship To
 

  • Most countries are supported by Printful, with some restrictions due to carrier limitations, conflict zones, or import regulations.

  • If checkout does not allow shipping to your country, it is likely unsupported.

bottom of page